Customer Service

As the first mall in the Philippines to implement a concierge system, the Ayala Malls has taken customer service to a higher level. We have put together a roster of services with our customers' needs in mind:

Call-A-Taxi
Restaurant Reservation
Event Reservation
Hotel Reservation

U-First Priority Shopping

We see U bonding with your family at our malls.

Our Family Lounge features:

  • Private nursing stations
  • Diaper changing stations
  • Bottle warming facilities
  • Children's reading and play area
  • Reading area for Mom and Dad

Family Corner and U:

We see U bonding with your family at our malls.

Our Family Lounge features:

  • Private nursing stations
  • Diaper changing stations
  • Bottle warming facilities
  • Children's reading and play area
  • Reading area for Mom and Dad

Traveler's Advantage Service and U:

Traveler's Advantage Service and U:

Tourist ? OFW ? We see U as a first-class customer at our malls.

  • A-card holder for a day
  • Personal shopper assistance
  • Flight confirmation service
  • Hotel reservation
  • Restaurant reservation
  • Porter service

Networker's Station connects U:

We see U and your need to be in touch while you're at our mall.

  • WiFi enabled public areas
  • Free use of laptop with WiFi access at
  • selected stations
  • e-Lounge @ Glorietta
  • Business Lounge @ TriNoma
  • Family Lounge @ Alabang
  • Charging stations for mobile phones

U talk, we listen:

See U at our virtual concierge. Just call, text, or e-mail.

Please visit our website at www.ayalamalls.com.ph

Click on myexperience@ayalamalls and share your rewarding experience at any Ayala Mall.